Privacy Policy

1. Introduction

tele.box ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our battery analytics platform.

2. Information We Collect

2.1 Information You Provide

• Newsletter subscriptions: Email address and consent timestamp
• Contact forms: Name, email address, company name, message content, and fleet size (if applicable)
• Account information: When you create an account, we collect your name, email, and organization details

2.2 Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Usage data and analytics

2.3 Telemetry Data

For customers using our platform, we collect battery telemetry data including cell voltages, temperatures, and balancing states. This data is used solely to provide our battery analytics services and remains the property of the customer.

3. How We Use Your Information

• Provide and maintain our services
• Respond to your inquiries and contact requests
• Send newsletter updates (only with your explicit consent)
• Improve our platform and services
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist in operating our platform (subject to confidentiality agreements)
• To comply with legal requirements or respond to lawful requests
• To protect our rights, privacy, safety, or property

5. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Request limitation of processing
• Right to data portability: Request transfer of your data
• Right to object: Object to certain processing activities
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@tele.box.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Newsletter subscribers may unsubscribe at any time, after which we will delete their information within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security assessments.

8. International Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@tele.box
• General inquiries: info@tele.box